Region: Oceanfront North (26-40), Virginia Beach
Tervis currently offers tumblers in numerous sizes, water bottles, sippy cups and wine glasses, 1000s of original and licensed designs and emblems and a full complement of accessories. The third generation family-owned-and-operated business, now employs more than 900 people and is celebrating 70 years of Made in the USA success.
Great place for a Virginia Beach souvenir!
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I visited this Tervis while on vacation with my mother. We had purchased two tumblers before we came back home about 4hrs away. The service we received there was amazing but what really takes the cake is how they take care of you when something happens to your tumbler. I was removing the stickers off of my bottle and the paint had come off with the sticker and left glue all over it. When I had contacted the store they were so nice and asked me to send photos of the bottle and my receipt which I did, and Jess said she would get with the store manager and get back to me. Two days later (because the next day after the email the manager was busy with managers meetings) Jess had contacted me back and said they would mail me a new one with the sticker removed to ensure i would not have the same issue. Lo and behold two days after that, I had a brand new bottle in hand in perfect condition. They went above and beyond my expectations to help me out as a customer. Thank you to Jess and Jasmine (sp?) for being attentive and all around wonderful people. I recommend this place to anyone who is visiting VA Beach and I will be back the next time I visit. Thank you all again!
I will buy too many cups here. Love Tervis quality
Super friendly staff, very helpful
Best customer service that I have ever experienced. I don't think I have ever written an online review before...but this experience was so great, I figured I needed to. The young girl working at Tervis was so helpful and kind to me. I went to get a replacement for my tumbler because it had been cracked and damaged. She offered to crack open my tervis, take out my ODU patch (which they do not carry anymore), dry it out, and send it off to be placed in a new tumbler. All of this was free by the way! I just paid 4.99 shipping to my home. And two weeks later I have a new Tervis. Great company:)
They will repair and send ur damaged cups back..love it